Terms of Service

Colyford Cycles Terms & Conditions

Seller: CC Colyford limited trading as “Colyford Cycles” UK company number: 11136446 registered office: 2 Victoria Hall, Coombe Lane, Axminster, Devon, United Kingdom, EX13 5AX (This is not our return address)

VAT Number GB: 288372067

These Terms and Conditions govern your use of the Colyford Cycles service and website. By visiting the Colyford Cycles website (www.colyfordcycles.uk)  you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

By placing an order via our website (www.colyfordcycles.uk),  you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. Please see our Delivery page for further information.

In order to contract with Colyford Cycles you must be over 18 years of age. Colyford Cycles retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place you order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Colyford Cycles retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A dispatch email will be sent confirming these arrangements.

Please note for orders with multiple items they may be dispatched in separate parcels and at separate times; and that receipt of the dispatch notification does not constitute a formal contract for the full order until all items have been dispatched.

Any views or opinions expressed on items are for guidance only and do not constitute any part of a contract.

Pricing and Availability

Whilst we try and ensure that all descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such as additional charges where applicable and included in the ‘Grand Total’.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Online prices may be different from in-store prices and our shops may not carry the same stock and offers as available online.

We will not retrospectively match any prices once an order has been placed, including our own pricing reductions.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. Colyford Cycles shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts/s required for the repair of an item. If you have ordered an item that has an unsuitable product description, we will remedy this providing you a full refund upon the return of the item. Please see our Returns page for details.

We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Colyford Cycles cannot be held liable for any damage caused by the fitting of a spare part.

Please ensure that you have read you warranty conditions before attempting to install a part or otherwise repair item. Colyford Cycles cannot be held responsible if the item is damaged or you warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

 

Returns Policy

At Colyford Cycles our priority is to ensure that you are highly satisfied with your purchase. In the unlikely event that you aren’t, we offer a 14-day online return policy in which you can receive a full refund. Any item and including Bikes (but with the exception of food) can be returned to us for any reason provided it is received by us in an unused condition in its original packaging.

Small Items – Parts & Accessories

Small items within the 14-day period (from delivery) that haven’t been used and are in original saleable condition with packaging you and simply send the item back enclosing a copy of your invoice for a refund. (We do suggest a tracked method is used as we cannot be held responsible for items not reaching us)

Larger Items – Bikes / Bulky Items

To return any larger/bulky item to us you will need to reply to your order confirmation email or use the contact us  page or 01297 553013 so we can arrange the best return method. You maybe required to cover return costs.

* Bulky Items Include – Bikes – Wheels/wheelsets – Turbo Trainers – Framesets – Car mounted bike racks

Online/Mail Order Goods

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

Faulty Goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.

 

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement.

 

 

Warranty Claims

Please contact us prior to returning so we can ensure the fastest suitable resolution for you, please either reply to your order confirmation email or use the contact us  page or call us 01297 553013

Availability / Estimated Delivery Times

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

Colyford Cycles has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact Contact us with you order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete, we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment over the Internet can be made via our secure checkout pages using Visa, Visa Electron, Mastercard, American Express (Amex), Switch/Maestro and PayPal. Card charges will appear on your statement as “CC Colyford LTD”

Please note that on PayPal items we will ship items to the confirmed PayPal address only.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

Due to the nature of the payment system your credit/debit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of working days to show on your account, depending on payment provider.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Colyford Cycles order reaches your country. These and any additional charges for customs clearance are your responsibility.

Payment offered by Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Slice it in 3

Further information and Klarnas user terms you can find here . General information on Klarna you can find here . Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement .

 

Governed Law

Colyford Cycles Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Delivery

UK orders will be delivered using Royal Mail or Hermes or DPD, but some expensive, bulky and/or fragile products will be shipped via TNT couriers.

International orders will be dispatched via Royal Mail or DHL.

Delivery normally takes 2-7 working days from point of dispatch for UK orders. Once checked and signed for all goods are the responsibility of the purchaser. This does not affect your statutory rights as a consumer.

The customer is required to notify us, in writing, of any shortage, mis-delivery or other discrepancy within 5 working days of receiving the goods, thereafter the buyer shall be liable for any such discrepancy.

Cancellations

Orders may be cancelled at any time between the order being placed and the order going into the “Processing” stage. Customers are notified via email when the order goes into the processing stage. Due to the time frame between the processing and dispatch steps sometimes orders cannot be stopped quickly enough. There are exceptions when this is not the case, but this is treated on a case by case basis. If the item has already been dispatched, then please see our returns policy above for details.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel you order in writing (except for customised and special-order products) seven working days beginning with the day after the day on which the consumer receives the goods. We at Colyford Cycles feel that this isn’t really good enough, so we have extended our return period to 14 days on new and unused items.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third-party claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched.

This warranty does not affect your statutory rights.

Complaints

Any complaints should be sent to contact us We endeavour to respond to complaints within 3 working days and they will be dealt with in a swift and efficient manner.

Price Match Policy Terms

At Colyford Cycles we regularly check on our competitors to make sure we’re offering the best possible price on all our great products and we offer an instant comparison via each item on our website.

However, if you spot a lower price elsewhere, we’ll do our best to match the price. We keep an eye on the prices charged by leading independent cycle retailers, so if you do spot a product, you’re after on their site which is cheaper, why not see if we can match it?

Please tell us where you saw the product by emailing pricematch@colyforcycles.uk. We will research the item and get back to you with a response as soon as we can. As much as we’d love to match every lower price, there are some terms and conditions we have to apply:

  • Colyford Cycles reserves the right to decline the price promise at our own discretion
  • Price matches cannot be used in conjunction with any other offers. (0% Finance, Cycle to Work, Vouchers)
  • We will only price match the exact product in the actual size and colour if the item is in stock at the alternative retailer
  • We will NOT price match against non-UK web sites, GPS sites, Amazon or auction site such as eBay
  • We will contact you via email if we agree with the price match
  • Price matches will only be available for 7 days
  • Price matches cannot be applied retrospectively